Desktop Support Technician needed to join the growing technology team of a successful Real Estate Investment company with over 24 billion of assets under management. The Desktop Support Technician will provide technical assistance to 170+ employees located in 5 offices. This role helps install, upgrade and troubleshoot hardware and software systems for end users. To be successful in this role, you should have excellent problem-solving skills, be able to communicate effectively with people of all technical levels and be patient and customer oriented.
Daily Responsibilities include:
- Work as a member of a team to ensure rapid response and resolution to end user technology issues.
- Ensure software is updated on all devices (workstations, laptops, tablets, mobile devices).
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Log all customer problem calls (Instant Messages, e-mails, phone calls, shoulder taps), and update status information into the Help Desk ticketing system (FreshService).
- Use various deployment tools to ensure workstations and applications are deployed in a standardized manner.
- Install, upgrade, replace and troubleshoot workstation and mobile hardware and software systems.
- Respond in a timely manner to queries either in person, over the phone, or via chat/email.
- Maintain daily performance of computer systems.
- Walk end users through problem-solving processes.
- Follow up with end users to ensure their issues have been resolved.
- Install computer peripherals for end users.
- Assist in Conference Room A/V setup and meeting support.
- Assist with workstation relocations when needed.
Qualified Desktop Support Analysts will have:
- Experience with supporting Intune or other MDM systems.
- Experience working with Help Desk ticketing systems.
- BS or BA degree in computer science, business administration, or a related field is desired.
- CompTIA Network+ and/or Microsoft (MCDST) certification is a plus.
- Ability to troubleshoot problems, eliminate variables, and get to root cause of issues.
- At least 3 years of experience working with Microsoft desktop products in a corporate environment.
- High school diploma or equivalent is required.
- Certified as a Microsoft MCP and as a CompTIA A+ Service Technician, or able to complete
- certification within one year.
- Ability to communicate effectively with people of all technical levels, and strong customer service skills.
