Are you a tech-savvy problem solver with a passion for providing top-notch support? Join our dynamic team at a rapidly growing national financial services company, in our San Francisco office. As a Desktop Support Analyst, you’ll play a crucial role in ensuring our executives and staff have seamless access to the technology they need to succeed.
Why You’ll Love Working Here:
- Innovative Environment: Be part of a forward-thinking company that values your input and encourages innovation.
- Professional Growth: Take advantage of opportunities for professional development.
- Supportive Team: Work with a collaborative and supportive team that values your contributions.
- Comprehensive Benefits: Enjoy a competitive salary, health insurance, retirement plans, and more.
Key Desktop Support Responsibilities:
- Software Installations & Upgrades: Schedule and perform installations and upgrades to operating systems and business software packages.
- Help Desk Support: Provide first and second-level Help Desk responses, troubleshoot hardware and software issues, and research solutions.
- System Maintenance: Perform computer upgrades, software installation, and configuration on company workstations.
- User Assistance: Assist with questions and problems related to computer hardware and software.
- Proactive Support: Enhance company-wide use of workstations by providing proactive support on installed applications.
- Preventive Maintenance: Apply knowledge of preventive maintenance tools and techniques to ensure optimum system performance.
- Vendor Coordination: Coordinate visits by third-party maintenance vendors to ensure smooth repairs and upgrades to equipment.
- Inventory Management: Maintain computer inventory by entering all additions and changes.
- Documentation: Accurately log status, updates, and document resolutions into the help desk ticket system (Freshservice).
- Deployment & Rollouts: Assist in the installation, testing, documentation, deployment, and rollouts of new hardware and software applications.
- Cloud Systems Management: Manage cloud-based systems, including the creation, organization, and health of user accounts and GPOs.
- User Training: Provide end-user technology training and guidance on how to use tools efficiently.
What We’re Looking For:
- Educational Background: Associate’s degree in Information Technology or equivalent combination of education and experience.
- Experience: Minimum of 3 years in desktop support, preferably in multi-site IT infrastructures with at least 50 users.
- Technical Skills: Advanced knowledge of Microsoft Office 365, Microsoft Specialist (Windows 10/7), Microsoft Certified Professional (MCP), CompTIA A+.
- Problem-Solving Mindset: “Automation thinking” is required – someone who can think big picture while attending to current problems.
- Customer Service: Strong customer service skills to support top executives and staff.
